HP DESKJET 2710 ALL IN ONE NOT PRINTING IN BLACK

[JUWWI89]

My printer was working fine until I replaced the cartridges. I use the HP Instant ink subscription, so the ink is genuine but now it will only print in colour. I have tried all of the solutions I have found online, via the Assistant etc but the problem isn't resolving.

[GOLD_MASTER]

Hello @JUWWI89 .

Eliminate the error by resetting the printer without the ink cartridges.
Open the cartridge access door or cover.
If the carriage moves toward the center of the printer, continue with these steps.
If the carriage does not move toward the center of the printer, close the access door or cover. Disconnect the power cord from the printer and the power supply, wait 60 seconds, and then reconnect the power cord to the printer and to a wall outlet. Turn on the printer and then continue with these steps.
Remove the cartridges.
With the printer on, disconnect the power cord from the printer.
Disconnect the power cord from the power supply.
Wait 60 seconds.
Plug the power cord back into the wall outlet and into the printer.

NOTE: HP recommends that you plug the printer directly into a wall outlet.
Turn on the printer.

Reinsert the cartridges, and then close the cartridge access door or cover.
Follow the steps to align the printer if prompted.

Please update the printer firmware:
https://ftp.hp.com/pub/softlib/software13/printers/dj2700/DJ2700_2147B_2147C_2147D.exe

[JUWWI89]

Hi 

That didn't make any difference. Prints fine in colour, but when you using black the pages and any black text are blank. I rarely use the printer and both cartridges are near enough full.

[GOLD_MASTER]

@JUWWI89 .

1. • Windows: Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
   • If your printer is not listed, turn it on and click Retry.
   • If there is a connection problem, follow the instructions in the tool.
4. Click Fix Printing.

[JUWWI89]

Sorry gold master I should have said, I've already tried that.

Im not getting any error messages at all and it sounds like its printing, but just come out totally blank. I've done the print aligment, clean and and scan doctor.

[GOLD_MASTER]

When cleaning the cartridges, if the color? is displayed, you can do the following to clean the cartridges:

Cleaning can be performed up to 3 consecutive times:
a. Load unused plain white letter or A4 size paper in the input tray.
b. Open printer software.
c. In printer software, click Print & Scan and then click Maintain Printer to open the printer toolbox.
d. Click Clean Cartridges on the Device Services tab. Follow the instructions on the screen.

Align the cartridges:
a. Load unused plain white letter- or A4-size paper in the input tray.
b. Open printer software.
c. In printer software, click Print & Scan, and then click Maintain Printer to open the printer toolbox.
to open the printer toolbox.
The printer toolbox appears.
d. Click Align Cartridges on the Device Services tab.
The printer prints an alignment page.
e. Follow the on-screen instructions to align the cartridges. Recycle or discard the cartridge alignment sheet later. the cartridges later.
6. Print a test page if the cartridges are low on ink.