HP DESKJET 2710 ALL IN ONE NOT PRINTING IN COLOR

[Samani]

Hi,

I have a HP DESKJET 2710 , my black cartridge finished at about a month and till few days ago my color cartridge finished too. So, i go to purchase 2 black and color 305 model cartridges and replace its in my printer. Suddenly i worked on all setting and read all problems at the community and do all, but nothing become result.

My color cartridge never print color, printer show black and color cartridge is full. but don't print in color and only print in black and white.

Please don't repeat me with all procedure and setting in the community and let we know new procedure and instructions.

thanks for your help

[Samani]

in a color print, the printer only print blacks parts and don't print color parts. printer work on color print, but the color don't print on the paper. Nobody can help?!

[Nal_NR]

Hi @Samani,

Welcome to the HP Support Community.

I understand that you are facing issues with printing in color. I'd like to help!

The quality of a printed document or photo is not as expected. The following tasks help resolve missing black ink, colors are faded or do not match the original, and lines or streaks in printouts.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Run the automated printhead or ink cartridge cleaning tool

Clean the printhead and cartridges to resolve print quality issues including incorrect colors, streaks, and faded prints.

Load plain white paper in the tray.

Open the HP Smart app, and then click the picture of your printer to open the settings and management tools.

In Print Quality Tools or in Advanced Settings > Tools > Utilities > Print Quality Toolbox, select Clean Printhead to start the cleaning tool.

Review the Print Quality Diagnostic page that prints for defects and any instructions to resolve the issue. Run up to two more cleaning cycles, if necessary.

Check for ink smears on the back of printouts

Use an automated cleaning tool if there are smears of ink on the back of documents or photos.

Load plain white paper in the tray.

Open the HP Smart app, and then click the picture of your printer to open the settings and management tools.

In Print Quality Tools or in Advanced Settings > Tools > Utilities > Print Quality Toolbox, select Clean next to Clean Smear to start the cleaning tool.

Check for issues with the ink cartridges

Very low ink levels, using non-HP cartridges, and rough handling can cause print quality issues.

Replace any non-HP or refilled cartridges with genuine HP cartridges. HP supplies are available from the HP Store and local retailers.

HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. Go to HP Anti Counterfeiting and Fraud Program for more information.

Check the ink levels and replace any low or empty cartridges.

NOTE:

The printer features a 'backup mode' that enables printing with one cartridge. Remove the low or empty cartridge to continue printing if a replacement is not available. Depending on the cartridge removed, blacks will not be as dark and color prints will be in grayscale.

Rough handling of cartridges during transport or installation can cause print quality problems. Wait a few hours for the automatic servicing routine to complete, and then try to print again.

If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP limited warranty information.

Click here for the remaining steps and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Samani]

Dear Elohi_Nr

Many thanks for your guidance, But I have already done these steps and it was not resolved!
My problem is this:
1) Color and black cartridges have run out
2) I bought and replaced the original cartridge
3) The steps were done correctly
4) The printer correctly shows that the cartridges are full
5) At the time of printing, the color part is not printed. The printer operates at the location where it should print the color section, but nothing prints and the page remains white for the color sections.
For example, I print the company logo next to the company name. The logo, which is colored, is not printed, but the company name, which is black, is printed.
6) In general, colored parts are not printed at all and all are printed in black or gray.

[Nal_NR]

Hi @Samani,

Thanks for your reply. This might require one on one interaction to fix the issue. I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!