HP DESKJET 3720 is supposed to be compatible to alternative HP 65 VP and 65BKH. They are not working

[Disa25-_]

I have a HP DESKET 3720. The box of ink cartridges says compatible with Calidad 830 BKH and 830 VP. They are not working. States it should work? How do I get a refund please for two boxes? This is false advertising and feel I’m ripped off 

thanks

[VikramTheGreat]

Hi @Disa25-_,

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand how frustrating it can be when a cartridge isn't recognized by your printer, especially when you just want to get your work done smoothly. Since you're using Calidad remanufactured cartridges, they may not be fully supported by HP. Third-party cartridges sometimes fail to communicate properly with HP printers due to firmware updates or compatibility issues.
 

The best course of action would be to contact Calidad for a replacement or a solution. HP strongly recommends using genuine HP ink cartridges, as third-party inks may impact the printhead's lifespan and overall performance.
 

If you'd like to purchase genuine HP cartridges, I’d be happy to help you find the right ones for your printer! Let me know how you'd like to proceed. 😊

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @Disa25-_,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support