HP DeskJet 2630 printing lines in solid colour

[Panda-Print]

Hello,

My HP DeskJet 2630 printer is printing striped lines in the print quality which are apparent particularly in solid block colour.  How do I clean the printer to resolve this issue?

Thanks

[Kumar0307]

@Panda-Print, Welcome to the HP Support Community! I’m here to help.

I understand you are having print quality issues. Kindly perform the steps mentioned in this document - Color or Black Ink Not Printing

Check the ink levels in the color ink cartridge and replace if low/empty. Clean the ink cartridge twice.

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Try printing different types of color documents to check if the issue is resolved.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Panda-Print]

Hello,

Thank you for your suggestions, I have done all the checks you have suggested,

I have tried to download the Firmware but it says "This Firmware Updater does not contain upgrades for your device"

My MacOS is Big Sur Version 11.6 which wasn't an option on the OS list.

There are still lines printing in my solid colour.

Please advise what I can do.

Kind regards

Debbie

[Kumar0307]

@Panda-Print

In this case, it could be an issue with the color ink cartridge. Please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

[Panda-Print]

Hello,

I have replaced both colour and black cartridges but it is still a problem.

Kind regards

[Kumar0307]

@Panda-Print

If you have already replaced the ink cartridges and the issue persists, I'm afraid the printer has gone bad. If it is under warranty, you can get a replacement from HP. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.