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‎12-12-2021 10:13 AM

HP Recommended
Product: DeskJet 2652
Operating System: Microsoft Windows 10 (64-bit)

I've had this printer for a few years now.  Have not had any problems until this week.  The color cartridge light is on.  The error code I get says it needs the set up cartridges.  I've tried all of the solutions I can find (unplugging, cleaning the points on the cartridge and the printer, etc.) and none of them work.  I've run the diagnostics and nothing happens. 

 

Why am I getting this message and what can be done about it.  I like this printer and  really don't want to buy another one.  Help!

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-12-2021 11:36 AM

HP Recommended

@LDJJ Thank you for your feedback, I'm sure this comment among others will help Hp understand their customers even better.

 

You can contact Hp USA directly from:

Home/Home Office800-407-40058:00 a.m. - 8:00 p.m. ET Mon. - Fri.
Closed weekends & holidays

U.S.: English Only

Check Home/Home Office Order Status

Chat with Home/Home Office

Email Home/Home Office
I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

View solution in original post

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3 REPLIES 3

‎12-12-2021 10:58 AM

HP Recommended

Hello @LDJJ .
A customer support agent can help you finish setting up your printer. To speak with an HP customer support agent, go to HP Customer Support - Contact Us.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No

‎12-12-2021 11:34 AM

HP Recommended

I did this, purchased a care pack and now I can't find a number to actually call someone.  It's ridiculous.

Was this reply helpful? Yes No

‎12-12-2021 11:36 AM

HP Recommended

@LDJJ Thank you for your feedback, I'm sure this comment among others will help Hp understand their customers even better.

 

You can contact Hp USA directly from:

Home/Home Office800-407-40058:00 a.m. - 8:00 p.m. ET Mon. - Fri.
Closed weekends & holidays

U.S.: English Only

Check Home/Home Office Order Status

Chat with Home/Home Office

Email Home/Home Office
I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No
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