HP DeskJet 2700 series Not Print Black Ink

[Osky1]

I have a HP DeskJet 2700 series and the issue I’m running into is my printer is not printing the black ink but with the other colors it is. Not sure what the issue is. Looking for any help on this issue. 

[A_Gayathri]

Hi @Osky1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP DeskJet Plus 4122 All-in-One Printer is not printing black ink, but prints in other colors, several issues could be causing this. 

Here are steps you can follow to troubleshoot the problem:

1. Check Ink Levels

• Verify that the black ink cartridge has sufficient ink. You can do this via the HP Smart app or printer software on your PC.

2. Clean the Printhead

• A clogged printhead is a common cause of black ink not printing. You can use the printer's software to clean the printhead:
  1. Open the HP Smart app or the printer’s control panel.
  2. Go to Printer Maintenance and select Clean Printhead.
  3. Run the cleaning cycle, and if necessary, repeat it a few times.

3. Check Cartridge Installation

• Ensure the black ink cartridge is properly installed and not loose.
  • Open the printer’s access door and remove the black ink cartridge.
  • Reinsert it, making sure it clicks into place.

4. Use Genuine HP Cartridges

• Ensure you are using a genuine HP black ink cartridge. Non-HP or refilled cartridges can sometimes cause printing issues.

5. Perform a Hard Reset

• Turn off the printer and unplug it from the power source.
• Wait for about a minute and then plug it back in.
• Turn the printer back on and try printing again.

6. Update Printer Firmware Update the firmware on an HP printer

• Check if there is a firmware update available for your printer using the HP Smart app or the HP website.

7. Run Printer Diagnostic Tools

• HP provides tools to diagnose and fix printing issues.
  • Download the HP Print and Scan Doctor from the HP support website, run the tool, and let it fix any detected issues.

8. Replace the Black Ink Cartridge

• If the above steps don’t work, try replacing the black ink cartridge with a new one, even if the current one seems to have ink left. There might be an issue with the cartridge itself.

Refer to this document: HP DeskJet 2700 All-in-One Printer series 

HP DeskJet 2600, 2700, 4100, 4800 printers - No black ink, wrong colors, other print quality issues
 

I hope this helps. 

Take care and have a good day.

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