HP DeskJet 2710 All-in-One Printer cartridge isuue

[Vishaldeeg]

Hi, I have a "HP DeskJet 2710 All-in-One Printer" and having a cartridge issue. Earlier I was on a contract with HP that I canceled and bought compatible ink cartridges but it's not working. The error message is "The indicating cartridges are not communicating correctly with the printer. If this problem persists, replace the cartridges."

Could anyone please help me whether I can use the compatible cartridge for this printer, if yes, how to resolve this issue. thanks

[Anand_Andy]

Hi @Vishaldeeg,

Welcome to the HP Support Community

I understand you are facing an ink cartridge issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Have you replaced them with genuine HP ink cartridges?
• Was there any recent update on the printer prior to the issue?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP Inkjet printers - Ink cartridge errors

Hope this helps! Keep me posted.  

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