HP DeskJet 4100e not printing all colors correctly

[Bobber63]

Hello,

I have an HP DeskJet 4100e.  I have not used the printer in several months and turned it on and received a message to replace my cartridges, which I have.  An HP 305 TriColor and an HP 305 Black cartridge.

When I printed a Print Quality Diagnostic page, many of the colors did not print at all.  Specifically Cyan, and Light Cyan.   It recommends that I CLEAN CARTRIDGES I cannot for the life of my figure out how to do this. 

I looked on You Tube and saw that I should rub the cartridge and the printhead with isopropyl alcohol, but from what I have read there appears to be an automated way to do it.  I then googled how to Clean my HP Print Cartridges.  Unfortunately the instructions I am given I cannot understand where on my computer to do this.  These are the instructions:

Cleaning the ink cartridges

1. Double-click the deskjet series icon in the lower right-hand corner of the screen.
2. Click the Services tab.
3. Click Service this device.
4. On the Device Services tab, click Clean the Print Cartridges.
5. Click Clean.
6. Follow the on-screen instructions to finish cleaning the print cartridges.

Where is the Inkjet icon?  When I double click the printer icon I get the following page which gives none of the options I am supposed to get

What am I doing wrong?  I have also downloaded HP Smart on my Surface established an account, entered the cereal number and searched the entire site for Services cleaning options, but I am coming up dry.

Any help would be very much appreciated!

[Echo_Lake]

@Bobber63

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. If you have already performed the steps from the document Color or Black Ink Not Printing:  https://support.hp.com/id-en/document/c04328091and the issue persists, it could be a hardware failure.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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