HP DeskJet 4255e Printer Issue

[ShaunFoley01]

Hello,

I recently purchased a HP DeskJet 4255E, and have completely set it up and have downloaded the drivers on the product page, set up HP Smart, and installed ink cartridges, completed a calibration, and verified WiFi connection is set up and is fully connected to windows 11 via laptop Bluetooth/Printers and Scanners, and via phone WiFi connection in the HP Smart app (installed on windows 11 laptop and IOS phone)

I have constantly gotten printing errors since set up, along with when I am able to get it to print, it prints a single line of the image or document. I was able to get one full successful print done and the rest come out like this before I get a printing error or the printer releases it like the images provided.

I also am unable to print from browsers directly on my laptop but can send it to my phone to print via HP Smart. I am an active subscriber and have the 300 sheet plan. 

The following images are the almost successful ones however everyone prior was a single line across and release.

 

 

[zoey7886]

@ShaunFoley01, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP DeskJet Printing Errors! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check Printer Status and Connection:

• Ensure the printer is on and free of any errors indicated on the display panel.
• Confirm that your printer is connected properly to your network. Print a test page from the printer’s control panel to verify the network setup.

Reinstall Printer Drivers:

• Uninstall the current printer drivers from your laptop and reinstall them from the HP product page.
• Make sure to download the latest drivers compatible with Windows 11.

Check Ink Levels and Cartridges:

• Use the HP Smart app or the printer control panel to check the estimated ink levels.
• Ensure cartridges are installed correctly and securely. Clean the cartridges if necessary.

Reset the Printer:

• Turn off the printer, unplug the power cord, wait for 30 seconds, then plug it back in and power it on.
• This can help reset any temporary error conditions.

Print Test Document:

• From the HP Smart app or your computer, attempt to print a test document to check the printer functionality.
• Ensure there are no print queue errors or pending jobs that might be causing conflicts.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[ShaunFoley01]

None of the provided solutions worked.