• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP DeskJet Ink Advantage 4535 All-in-One Printer

Hello,I recently relocated from Kuwait to India and brought my HP DeskJet Ink Advantage 4535 All-in-One printer with me.In Kuwait, it used HP 652 cartridges, which are not available here. I have purchased a brand new set of local genuine Indian HP 680 cartridges (Black and Tri-Color) and installed them. I am now getting an incompatible cartridge error and need a regional reset code.My printer is connected to my PC via USB. Here is the information from my regional reset screen:Printer SN: Edited,Total Page Count: 329, RX (last 4 digits): 0000

2 REPLIES 2
HP Recommended

Hi, @Sajith_SimonWelcome to the HP Support.

 

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

 

Here are the links which will help you to resolve the issue: 

 

How to fix ink cartridge errors on HP Inkjet printers | HP Support

 

Which cartridges work with my HP printer? | HP Support

 

https://support.hp.com/us-en/document/ish_2405837-1980674-16

 

Do keep me posted. 

  

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

RITA_R2

HP Support 

HP Recommended

Hi @Sajith_Simon,

Welcome to the HP Support Community.
 

I'd be glad to help you. Please note that HP Printers use different ink cartridges in different regions, and to use the ink cartridges sold in the current region, we need to change the region settings on the printer.

 

I request you to please get back to me with the following information, so that I can help you change the region settings on the printer.

 

Do you still have the ink cartridges for both regions

Do you have a printer USB cable?

Which OS is on the PC? Is it Windows or Mac?

Do you have the printer full-feature software and drivers installed on your PC?


Note: Please install the HP App on your PC before proceeding. Once the regional reset is completed, the old region cartridges will no longer work with the printer. If there is any ink remaining in your current cartridges, we recommend using it before performing the regional reset.
 

Keep us posted if you need any further assistance.

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->