HP DeskJet Plus Ink Advantage 6075 All-in-One Printer

[kiransubram]

I bought the printer in Europe and 653 catridge was working fine .. Now am in India and 682   catridge is not supporting. Not able to cerate a hp case . Nor get help online

[Max3Aj · Accepted solution]

@kiransubram, Welcome to HP Support Community!  

  
I will be more than happy to help you out here. 
 

We need to perform a regional reset on the printer to resolve this issue.  

  

To perform a printer region reset you need to meet the following conditions: 

  

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

  

Do keep me posted. 

  

Take care and have a good day. 

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Max3Aj

HP Support 

[kiransubram]

Thanks a lot for your reply .. I have checked all 3 pre-requisites you mentioned. 

Can you please let me know whom can I contact to get this regional settings done ?

[Max3Aj]

@kiransubram, Thank you for your response, 

  

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well) 

  

Launch HP Smart and click the product ink levels to open the Supported Cartridges window. 

 Clicking ink levels in HP Smart 

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels. 

Clicking to the right of the ink levels 

The Set New Regions window opens. 

  

Please share screenshot of this window on Private message.  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.  

  

Use the "Copy to Clipboard" feature to paste the values here. 

Max3Aj

HP Support 

[kiransubram]

Hi Max,

Request you to help as am not able to reach support team.