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Microsoft Windows 10 (64-bit)

I have a HP Deskjet 2541 All-in-One Printer and it prints out different fonts then it's supposed too and prints partial words .

I did the alignment tool and cleaning several times but no change.

1 REPLY 1
HP Recommended

@Slypuppy

 

Welcome to the HP support community.

 

I understand that you are getting printing issues on your printer, I am glad to assist you.

Did you make a copy and check if that prints fine?

 

Meanwhile:-

Clean the area around the ink nozzles

  1. Gather the following materials:

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

    • Clean sheets of paper

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges)

         CAUTION: 

      Do not use platen cleaners or alcohol to clean the area. These can damage the cartridge or the printer.

  2. Press the Power button to turn on the printer, if it is not already on.

  3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

    Figure : Open the cartridge access door

    Image: Open the cartridge access door
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.

    Figure : Remove the cartridge

    Image: Remove the cartridge
       CAUTION: 

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure : Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles
  5. Place the cartridge on a piece of paper with the ink nozzles facing up.

  6. Lightly moisten a clean, foam-rubber swab with distilled water.

  7. Clean the face and edges around the ink nozzle with the swab.

       CAUTION: 

    Do not clean the ink nozzle plate.

    Figure : Clean the area around the ink nozzle

    1.  

      Image: The ink nozzle and cartridge contacts

      Nozzle plate - DO NOT CLEAN
    2. Area surrounding ink nozzle - Do clean

    3. Cartridge contacts - DO NOT CLEAN

  8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

  9. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.

    • The tri-color cartridge () goes in the slot on the left.

    • The black cartridge () goes in the slot on the right.

    Figure : Insert the cartridge into the slot

    Image: Insert the cartridge
  10. Push the cartridge forward into its slot until it snaps into place.

    Figure : Push the cartridge into the slot

    Image: Push the cartridge into the slot
  11. Repeat these steps to clean the area surrounding the ink nozzle on the other cartridge.

  12. Close the cartridge access door.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.