HP Deskjet 2600 - Black Ink not printing

[Mrslarryc]

The black ink does not work - I have tried all the steps laid out here - https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-Instant-Ink-black-not-wo... with no luck

The cartridge has recently been replaced and I don't have another one I can replace it with . 

Would love some help!

[Mrslarryc]

Hi,

That's an odd email id for print support

[Dragon-Fur]

@Mrslarryc 

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Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

Responding to your P.M. 

I don't answer requests for help via Private Message.  Most Experts do not do so.  Using a private means to communicate defeats the purpose of the Community and changes the safeguards meant to keep both customer and responder safe.

P.M. Request @Mrslarryc  Wrote:

I just saw your reply on someone else's post about contacting customer support - I have an HP printer which is in warranty and am having trouble printing.  There appears to be no way to speak to an actual support person and I would appreciate any assistance you could provide in contacting them,

Answer:

We all use the same methods to contact Support.

Interestingly, there are no back doors that provide direct service.

At the best (and worst) we can arrange to submit the question for Review.

Note that Review is usually a slower process.

Very Important:

Standard Warranty includes certain forms of hardware failure.

It does not include software, connection issues (how-to, for example).

Read the Warranty for details or include details of the issue in your case submission description.

Care Pack Warranty contracts differ by contract type - check your contract details.

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[Mrslarryc]

Thank you for your reply. I wasn't aware that I wasn't supposed to send PMs. My apologies.

I have tried all the steps you have laid out in your reply to me even before you replied.  The only way for me to speak to someone appears to be through the telephone and I was on hold for 30 minutes before I gave up. 

I have been frantically trying to find a solution to my problem.  I even went to the Facebook page and after seeing the number of people complaining about the lack of response to their queries, I decided not to bother seeking assistance there. 

It is evident that HP support is in name only; as long as an issue can be resolved through browsing through the help articles, it is fine. The moment human intervention is required, clearly I am on my own.

Thankfully my printer wasn't very expensive and I can afford to chuck it away in the bin and buy a Canon.

Which is what I should have done in the first place.

[Dragon-Fur]

@Mrslarryc 

You are welcome.

P.M. messaging is simply not the right tool - we (both volunteer and customer) are better served by using the public venue.  Rules of Engagement and all that.  Public posting means more than just the individual benefits from a response.  We also follow rules of conduct - these are easier to maintain using post / response / post protocols.

We do not know what people have tried until told.  Interestingly, many people won't do so until we've answered and proposed a solution - a common response:  "Well, I did all that."  Lose, lose.  

True, there are many thousands of requests every month and very few volunteers who spend time answering questions.  It is the nature of the Community that more people ask for our help than there is help available. 

30 minutes on hold.  Regional differences, perhaps.  Where I am located  (Western USA), 30 minutes to speak with service (certain types) is not considered a long time.  I do understand - our time is what we make of it.

Every major tech manufacturer makes a decent printer product - it is a matter of choice.  Great industry.  We will miss you.  Choose wisely and be happy.

Stay Safe.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .