HP Deskjet 2635 can only print black and white

[VikingRoskilde]

I have HP Deskjet 2632 and I can only print black and white and not color. That's why I've tried changing toners, which doesn't help. Also, have tried to clean the toner heads many times but it doesn't help. What can I do?

[Nal_NR]

Hi @VikingRoskilde,

Welcome to the HP Support Community. 

I'd like to help!

Please follow the steps from this document here and see how it goes.

You may also refer to this document for poor print quality.

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @VikingRoskilde,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!,

We did not hear from you. If you need further assistance, feel free to reach out to us.