HP Deskjet 2652 Not Seeing Cartridge Status correct on new ink cartridge

[KeariK]

I bought new cartridges for my DesignJet 2652 Printer because it told me I was low on ink. I put the new ones in and it recognizes the black ink just fine but the color ink it still reads as low and I get an orange light.  When printing it also doesn't print all the color levels. I have tried turning it off and back on. Reseating the cartridge. Cleaning the contacts where the cartridge meets the cartridge compartment ( I used alcohol to not short anything). I tried cleaning the printer heads and nothing. I really don't want to buy a new printer if I don't have to.

[sandytechy20]

@KeariK

Welcome to the HP support community.

I understand that you are getting a cartridge communication error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, follow these steps to fix the issue:-

Perform a power reset , Reset the printer to recover from printer errors or failures.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.