HP Deskjet 2710e ink incompatible

[Liam0204]

I have a HP Deskjet 2710e printer. I was printing in the morning with no issues then suddenly my printer just stopped. I tried to do some trouble shooting in connecting it to the internet. After doing this, my printer is connected to the internet but now it shows my ink is incompatible. I am using original HP ink cartridges only. So I do not understand why this is happening.

[Echo_Lake]

@Liam0204

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, let's try these steps to resolve the issue: 
Check the ink cartridge number:

• Make sure the cartridge model numbers match your printer and country/region.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Look at the cartridge labels.
• Replace any incompatible cartridges.
• NOTE: HP+ printers require Original HP cartridges.

Reset the printer:

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Hope this helps! Keep me posted for further assistance.
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