HP Deskjet 2755e Counterfeit INK shipped by HP

[EcoServant]

I literally just purchased an HP Deskjet 2755e Printer directly from HP. Took it out the box, installed the ink cartridges and I printed 8 pages. By the 6th page the color went to heck and was printing all grainy. Still is. I tried popping the cartridges out and putting them back in. Now the printer says the ink is counterfeit and it still looks like crap. 

No offense HP, actually yes take offense. You ripped me off. 

Now will you fix this issue? 8 pages for $80 + is beyond a rip off.

[Jay_G24 · Accepted solution]

Hi @EcoServant,

I'd like to help!

I understand you are facing print quality issue.

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!