HP Deskjet 3762 replacement ink cartridges not being recognised by printer?

[weeman69]

Hi,

I recently purchased two replacement ink cartridges for my printer. I have never had this problem before, but, when I installed them, and tried to print, an orange warning flash light is showing on printer, and that the ink levels are low. 

The HP Smart App is telling me that there is a communication problem with the printer and cartridges.

I tired rebooting printer, cleaning the contacts etc.etc. with no success. After contacting the supplier they sent me out another two replacement cartridges, but still experiencing the same problem.

I have looked at several online videos, but still not resolving the issue.

I managed to print two test pages, colour and black and white, but it wont let me print anything else at all.

Any help or solutions out there plz?

Thanks.

[Nal_NR]

Hi @weeman69,

Welcome to the HP Support Community. 

I'd like to help!

Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware: Click here

Also, perform step 3 from this document.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @weeman69,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!