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‎10-04-2022 05:13 PM - edited ‎10-06-2022 05:35 PM

HP Recommended
Product: HP DeskJet Ink Advantage 3835 All-in-One Printer

I purchased HP Deskjet 3835 printer in India and now I am trying to use the printer in USA. I bought HP 63 ink as it was showing as compatible with it. But when I installed the ink, it says ink cartridges are not intend to use in this printer. 

 

Also I am not able to find genuine ink cartridges for HP3835 printer here in USA.

How can I get the country reset done for my printer

 

I read some of chats and forums, it mentioned that the printer settings needs to be changed to USA region and then it may work.

 

Any suggestions or help is welcome?

1 person had the same question
1 REPLY 1

‎10-27-2022 07:30 AM

HP Recommended

@PYIND

 

Welcome to the HP support community.

 

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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