HP Deskjet Ink Advantage 3525 printer not recognising new 685 cartridges

[KKS3]

I have replaced cartridge 685 on HP Deskjet Ink Advantage 3525 printer. The printer not recognising the new cartridge

[sandytechy20]

@KKS3

Welcome to the HP support community.

I understand that you are getting cartridge errors, follow these steps to fix the issue.

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

Refer to the steps mentioned in this HP document to fix the issue:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[KKS3]

Followed your direction. Downloaded firm ware DJ35251A_ 1942.dmg  version SAPIFN 1942 AR for my HP Deskjet Ink Advantage 3525.

Firmware could not be opened  as APPLE cannot check for Malicious software AND GOT ERROR THAT THE FIRMWARE IS NOT COMPATIBLE WITH maOS 15.1 

Detailed report sent to Apple

[sandytechy20]

@KKS3

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

Cheers.