HP ENVY 4500 will not accept the 301 cartridges

[TC1967]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Why has my HP printer stopped working with a genuine HP cart... - HP Support Community - 8461929

Reply:

Also, HP ENVY 4500 will not accept the 301 cartridges.... especially when have 4 packets in reserve and wont take any....

can HP send a credit?

As i doubt anything wrong with printer?

[Anand_Andy]

Hi @TC1967,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy 4500 Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Was there any recent update on the printer prior to the issue?
• Do you see any Error message on the screen which shows E1, E2, E3, or E4?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP Inkjet printers - Ink cartridge errors

Hope this helps! Keep me posted. 

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