HP ENVY 4520 All in One Series - Stopped printing in color

[DIEHARDB]

I was printing quite a few pages 2weeks ago and all of the sudden my printer stopped printing in color.  This is a major problem for my business.  It killed my Christmas work and I've been working on it every which way since.  

I can't even see my preferences because an error message pops up:  "Function address 0x00007FFBDB5183A  caused by a protection fault.  ( exception code: 0xe06d7363).   I have tried many ways to get rid of this BUT I KEEP HITTING A WALL.

COULD SOMEONE PLEEEEEEEAAAASSSSE HELP ME OUT???? 

My test and configuation pages print in color but nothing else.  I have plenty of color ink and even back ups for back ups.  ( I have been a loyal hpinstantink member since 2018).  

I am at my wits end and my work is backing up,  Orders have even canceled.   PLEEEEEASSSE HELP ME SOMEBODY!!!!

Thank you in advance for your time and cooperation in this matter.  I will be forever in debt to you.

Sincerely,

Kimi

[Raj_05]

Hi @DIEHARDB,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the trouble you're experiencing with your HP ENVY 4520 printer. I understand that it's critical for your business, and we'll work through this to try to resolve it. Based on what you've described, it seems like you're dealing with two issues: the inability to print in color (even though test pages print in color), and an error message related to a "protection fault."

Let's try a few things:

Check the Printer Settings:

• Windows: Go to your printer settings via Control Panel > Devices and Printers. Right-click your HP ENVY 4520 printer and select Printing Preferences. Ensure the color settings are configured to print in color and not grayscale.
• Mac: Go to System Preferences > Printers & Scanners. Select your HP ENVY 4520, then click Options & Supplies and ensure the color printing settings are set correctly.

Reset the Printer:

• Turn off the printer.
• Unplug the power cord from the back of the printer.
• Wait for 30 seconds, plug it back in, and turn the printer on.
• This may help clear any temporary errors causing the color printing issue.

Check the Ink Cartridges:

• Even though your test pages print in color, make sure all ink cartridges are installed correctly and are full. Sometimes the printer can fail to recognize a cartridge if it's improperly seated or has a minor issue.
• Run the HP Printer Troubleshooter to check for any ink-related problems.

Update or Reinstall Printer Drivers:

• The protection fault error might be related to a driver issue. Try updating or reinstalling your printer drivers:
  • Go to Device Manager (on Windows) or Printers & Scanners (on Mac) and uninstall the printer.
  • Go to the HP support page for your printer and download the latest drivers for your operating system.
  • Reinstall the drivers, and then test printing again.

Check HP Instant Ink Status:

• Since you're using HP Instant Ink, make sure your account is active and the ink cartridges are being properly detected. Sometimes the service can run into issues.
• Log into your HP Instant Ink account and verify there are no account issues or delivery problems.

[Raj_05]

Run a Printhead Cleaning:

• Even if test pages print in color, the color ink might be misaligned or clogged. Run a printhead cleaning from the printer's control panel or through the HP software on your computer.

Error Code: Protection Fault

• The error message you’re seeing could be related to a software or system issue. If you're running on Windows, try:
  • Running a system SFC scan (System File Checker) to check for and repair corrupted system files:
    1. Open Command Prompt as an administrator.
    2. Type sfc /scannow and press Enter.
    3. Let the scan complete and see if it fixes the issue.
• If the issue persists, consider performing a System Restore to a point when the printer worked correctly.

Try a Different Application:

• Sometimes, certain applications may not send print jobs in color correctly. Try printing from a different application (e.g., print a document from a web browser instead of Word).

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support