HP ENVY 4520 not printing properly

[Fredao]

I am trying to print in a HP ENVY 4520 and it is not working at all. I decided to test it through its management interface and went to tools/utilities and tried clean printhead. Attached I am sending the printout of the "Print Quality Report". It is totally wrong.

For the record, the black ink is 100% new. Received and installed less than 2 months ago.

What should I do?

Thanks

[Gaya1239]

Hi @Fredao,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY 4520 not printing properly. Not to worry I will help you to get a resolution to resolve the issue.

I see that you have already tried the troubleshooting steps thank you for trying the steps 

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

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[judyLA]

Were you able to fix it? I'm having the same issue with my printer.

[Fredao]

No, it didn't work and I basically gave up on the printer... Sorry