• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-09-2022 03:23 PM

HP Recommended
Product: HP ENVY 4520
Operating System: Microsoft Windows 10 (64-bit)

Hi there - I have an HP ENVY 4520. The last few times I have tried to use it, the black ink wasn't fully working (it wasn't streaky, just wouldn't print certain letters/pictures, only others) and now the black ink is not working entirely. Color works fine. I have replaced the cartridge 3 times, followed all of the troubleshooting responses on this site, and tried to print from a different OS...no luck. Any thoughts? Thank you!

Category:
5 REPLIES 5

‎01-09-2022 03:26 PM

HP Recommended

Hello @swhips929 .
The black cartridge is not refilled?
What are the steps you have performed?

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No

‎01-09-2022 03:32 PM

HP Recommended

Thanks for the quick response. It is a new black cartridge (which I had a new black cartridge in there, and replaced it with a different new one). I also performed the following:

1. Reset the printer

2. Updated the firmware (tried to make a black photocopy, it acts like it's printing but the page comes out blank)

3. Followed the steps/troubleshooting tips in the following link: https://support.hp.com/lamerica_nsc_carib-en/product/hp-envy-4520-all-in-one-printer-series/5447920/... (they are genuine HP cartridges, I cleaned them, I used the printer to clean them [2 steps], I checked the printer settings, I'm using the right paper, I aligned the printer, etc.)

 

It doesn't seem like a hardware issue to me because black ink would work sparingly in the past once the issue began, but now it's just completely not working. I hope this information helps, thanks.

Was this reply helpful? Yes No

‎01-09-2022 04:29 PM

HP Recommended

@swhips929 .

What is the number of black cartridge you use?
Were both the printer and the printer purchased in the same country?
Are there any errors displayed on your PC as well as on the printer?

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No

‎01-09-2022 04:48 PM

HP Recommended

@GOLD_MASTER The cartridge number is 63, and yes the printer was purchased in the US and I have only purchased ink cartridges directly from HP. There are no errors on either the printer or the computer - when I run troubleshooters/diagnostics it always says that everything is working fine. The printer performs the act of printing, just the pages come out blank if they are in black/white, or with only certain colors and without black if printed in color.

Was this reply helpful? Yes No

‎01-09-2022 05:04 PM

HP Recommended
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  4. If a screen displays prompting to turn on printer updates, click Yes and continue.
  5. If a screen displays prompting to make your printer the default printer, click Yes and continue.

 

  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  4. Click Fix Printing.
I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.