HP ENVY 5010 ALL IN ONE PRINTER OUT OF WARRANTY

[Hopeful99]

HP ENVY 5010 ALL IN ONE PRINTER

Hello there please help, not much hair left to tear out!

The print quality is so bad. Initially I had problems using it over wi-fi. Eventually seem to have got some level of connection however there is a message that comes up saying it is not completely installed in the Windows 10 laptop I have. I have no idea if this is the reason that the print quality is so bad or not. The online help doesn't work when  I have tested the print quality the letters don't print fully and the page doesn't load which is supposed to help., saying site cannot be reached when the rest of my internet is working perfectly well.

I am at a loss and have important documents to print. I am loathe to pay for phone support as I  am not on disability benefits due to my physical and mental health and not working and prices of everything is going up at the moment. I would be extremely grateful if you can help me solve this problem.  Thank you

Tomas (United Kingdom)

[Hopeful99]

Additionally, I have tried to download updates on the printer and it says " the download was unsuccessful. Touch "retry" to start the download again. Touch ok to exit"

[sandytechy20]

@Hopeful99

Welcome to the HP support community.

I understand that you are unable to install the printer on your computer, I am glad to assist you.

This seems to be a driver issue,  Uninstall and reinstall the printer driver to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer using HP Smart app

Click here to download the driver.

Follow the steps mentioned in this HP document to fix the print quality issues:- Click here

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.