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‎07-07-2024 06:29 AM

HP Recommended

My HP 5020 purchased from HK, and I  moved from HK to UK, today, tried to replace the 304XL ink which indicated that it is not compatible as promoted, I believe it might be the regional protection, please help to reset it.

1 person had the same question
1 REPLY 1

‎07-08-2024 10:11 AM

HP Recommended

Hi @neroncn,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you moved and the printer is not accepting the new region cartridges.

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.


A_Gayathri
HP Support Community Administrator.
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