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‎04-24-2022 05:12 PM

HP Recommended
Product: HP ENVY 5032 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

I have an Hp Envy 5032 (with hp ink plan) and for the past 2 months i am using the free pages to run the tests and hoping to "repair" it.

My printer "skips"/prints just the top of one letter   printing the title (firs row/line).

Ex. 1

IMG_20220424_235905_edit_109465953985898.jpg

 

Ex2

IMG_20220424_235846_edit_109442462878089.jpg

 Ex. 3

IMG_20220424_235913_edit_109421490194759.jpg

 

I am using windows 11 and 10 (both on 64) and and last android (on p30 pro). The printer is out of warranty so i cannot send it fix it trough HP. 

Can you please help me to solve this problem? 

Thank you in advance. 

 

2 people had the same question
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