HP ENVY 5055 has ink but will not print.

[mikealpo]

Printer will not print even though both color and black ink levels are sufficient. I've cleaning, aligning the cartridge as well as cleaning for page smears. I've unplugged the printer and my software is up to date. While the printer is about 5 years old it's been used maybe a dozen times. I do not want to wast money on buying new cartridges if it is a printer issue. I've tried going through troubleshooting with the Virtual Assistant and with the warranty expired I'm not sure where to turn for help as there is no physical phone number for customer service. Any suggestions?

[Treeko]

Hi @mikealpo 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing cartridge issues.

To isolate the issue, I would request you to elaborate the defect you are referring to.

Meanwhile, you can perform the steps mentioned in this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[mikealpo]

Thanks for responding. I went through all the trouble shooting steps in the links. Nothing worked. As I mentioned. The printer shows there is enough ink in the cartridges but when I try to print something, nothing prints, just a blank sheet of paper. Same goes for when I print the test/cleaning cartridge pages. I would like to be able to diagnose the problem before wasting money on buying new cartridges only to find out it's a printer issue. 

[Treeko]

Hi @mikealpo 

Kindly refer to the steps below and let me know if that fixes the issue.

Please perform the below steps and let me know

1) Turn off the Router, Printer, and the computer/ mobile devices. 

2) Wait for 60 seconds. 

3) Turn on the Router first and wait for all the lights to stabilize. 

4) Take out the cartridges. 

5) Unplug the power cord from the printer & wall. 

6) Wait for 30 seconds. 

7) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 

😎 Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back > Insert the cartridges

9) Turn on the computer/ mobile devices.

and also uninstall the HP smart app and reinstall it

Update the firmware: 

Request you to update printer firmware. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[mikealpo]

Unfortunately this did not solve the problem. Any other suggestions?

[Treeko]

Hi 

Please confirm if you are enrolled in instant ink subscription?

Treeko
HP Support