HP ENVY 5062 prints blank pages

[Matthias1967]

My HP ENVY 5052 Prints blank pages. New computer

[Garp_senchau]

@Matthias1967, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP ENVY 5052 is printing blank pages, there are several steps you can take to resolve this issue. Here’s a detailed guide to help you troubleshoot and fix the problem:

Check Ink Levels and Cartridges

• Ensure that there is enough ink in both the black and tri-color cartridges. If the ink levels are low, replace the cartridges. You can check the ink levels and learn how to replace cartridges here.

Clean the Printhead

• Print a test page by pressing the information button on the printer. If the test page is blank, clean the printhead:
  • With a Touchscreen: Navigate to Settings > Tools > Clean Printhead on the printer's control panel.
  • With the HP Smart App: Download the app from 123.hp.com to access printer management options, including the cleaning tool.

Check Print Settings

• Ensure that the print settings are correct for your job. Double-check the color, paper type, paper size, and quality settings:
  • On Windows: Click File > Print in your application, then navigate to Options, Printer Setup, or Preferences.
  • On Mac: Open the item in Preview, then click File > Print.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, refer to this guide for further troubleshooting: HP printer prints blank pages | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,