HP ENVY 5070 won’t print black ink

[Katiehammond21]

My printer won’t print black ink. I’ve gotten new cartridges and gone through all the necessary alignment functions that the hp agent suggests. What can I do? 

[sandytechy20]

@Katiehammond21

Welcome to the HP support community.

I understand that the black ink cartridge is not printing, I am glad to assist you.

Did you make a copy and check if that prints fine?

Meanwhile:-

Clean the ink cartridges

Load the printer with plain white paper.

1. On the printer control panel, swipe left on the display, and then touch Setup .
2. Touch Tools, and then touch Clean Cartridges.
3. Examine the print quality on the Print Quality Diagnostic report.
4. If the print quality is acceptable, touch No. You can stop troubleshooting.
5. If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.