HP ENVY 5640 print only black and yellow, no cyan nor magenta

[Globetrotter007]

Hello,

All was good and my colors cartridge went empty. It took a while for me to buy a replacement and I probably forced color print without color. When I finally changed for a  new one, only black and yellow are printing, cyan and magenta don't print. I tried many cleaning of cartridges, alignments and all but nothing seems to work. The black is an HP62xl and the new tri-color is a HP62 normal one.

Help please. Here is the diagnistic

[Rainbow23]

Hi @Globetrotter007

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

I see that your HP ENVY 5640 e-All-in-One Printer does not print in cyan and magenta color.

Please follow the steps from this document.

Let me know if this helps.
Take care and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Globetrotter007]

Hi, thank you for your help, I tried every step that was coherant and no change occured, still printing only yellow and black...

[Rainbow23]

Hi @Globetrotter007

Thank you for replying to us.

Please follow the steps listed below to uninstall and reinstall the drivers.

Step 1: Please follow the steps to uninstall the drivers from this link

 Step 2: Steps to remove printer driver files from Print Server Properties.
1. Open Settings.
2. Click on Devices.
3. Click on Printers & scanners.
4. Select the printer and click the Remove device button.
5. Click the Yes button to confirm.
Once you've completed the steps, the printer will be removed from your device.

Step 3: Download and install the drivers from this link

Let me know if this helps.
Take care and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!