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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎02-15-2025 07:08 AM

HP Recommended
Product: HP ENVY 6032e All-in-One Printer

My ENVY 6032e printer black ink not working properly

 

Category:
1 REPLY 1

‎02-19-2025 10:10 AM

HP Recommended

Hi @Niju4 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I understand your printer is not printing in black as expected.

 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

 

  1. Clean the printhead (HP Smart app)
  2. Clean the ink smears (HP Smart app)
  3. Check ink cartridges
  4. Check the paper, print settings, and quality of the file being printed
  5. Print an alignment page with the HP Smart App
  6. Replace the cartridges


For detailed instructions on how to perform the above tasks, please click on the link below:

 

HP DeskJet, ENVY 6000, 6400 printers - No black ink, wrong colors, other print quality issues | HP® ...

 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day! 

 

Regards, 

Hawks_Eye

 

 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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