HP ENVY 6055e not printing in color

[bbberm]

My new HP ENVY 6055e does not have an option to print color in the settings or options window. The color ink cartridge is installed properly and brand new.

[Anand_Andy · Accepted solution]

Hi @bbberm,

Welcome to the HP Support Community

I'd like to help!

I understand you're unable to print in color from your computer. 

Let me know if you are able to make a color copy?

If you are able to make a color copy then this could be an issue with the driver settings or the installed drivers, let us try to isolate and resolve the issue:

Check the settings before you send the print job. Refer to the document HP print settings guide (Windows, Mac) for help.

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[bbberm]

That worked! Thank you so much for your help 😊

[Anand_Andy]

@bbberm,

That's great! Happy to hear that.

If you need further assistance feel free to reach out to us. 

Have a great day ahead!