HP ENVY 6420e Printer

[Tname]

I have recently moved from Hong Kong to the UK.  Would I need a reset to use ink bought locally for my HP ENVY 6420e Printer?  Thank you. 

[BeemerBiker]

I notified the moderator of the problem. Some of the new HP printers allow the owner to change the region code without assistance. Look in the users manual for details including how many changes you are allowed. If you have an older printer that does not describe the regionalization process then expand the spoiler below and wait for an agent to help you.

Spoiler

Changing the region code can be difficult.

When an agent contacts you ensure that the agent is familiar with the OS you are using. If the agent is in a different time zone try to get one in your time zone. If that is not possible you may need to choose the best time to make a contact.

I read that only 2, 3 or 4 region changes are allowed. It depends on which AI bot I ask.

You may need WhatsApp to work through the region reset procedure.

In any event you need to do the following:

1. The printer should be connected using a printer USB cable to the computer.
2. You need to have the printer full feature software installed on your computer.
3. You need to have all the cartridges (toners) either from the region/country from where the printer was purchased originally or, the new region/country to which you want to reset it to.
4. The cartridges must be genuine HP.
5. Make sure HP Smart or the HP App is installed.
6. If the printer is not under warranty, then the ink cartridges or toners need to be in the warranty period.

How do I find my printer's region code?

Spoiler

Method 1: Print a Printer Status or Configuration Report
Many HP printers include the region on one of their internal reports.
• Print a Configuration Report or Printer Status Report.
• Look for entries such as:
1. Region
2. Regionalization
3. Country/Region
4. Market
Some models list a numeric region code (such as 1, 2, 3, etc.), while others list a geographic region (North America, Europe, Asia Pacific, etc.).

Method 2: Embedded Web Server (network printers)
If the printer is connected to your network read this.
Some business models display the regional information there.

Method 3: Read the cartridge error
If you receive a message like:
"The indicated cartridges are not intended for use in this printer."
that usually means the cartridge belongs to a different regional market than the printer.

How to find what ink cartridge your HP printer Uses: Complete Guide

[Meghana_10]

Hello @Tname, Welcome to the HP Support Community.

We will be glad to help you. Please note that HP Printers use different ink cartridges in different regions, and to use the ink cartridges sold in the current region, we need to change the region settings on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.   

We have sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.   

  

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.  

You can use this link as well:  

Private Messages - HP Support Community 

  

To perform a printer region reset you need to meet the following conditions:  

  

1. You need to have the printer full feature software installed on your computer.  HP ENVY 6420e All-in-One Printer Software and Driver Downloads | HP® Support

2. You need to have all the cartridges of the new region/country to which you want to reset it to. Also, once the regional reset is done the old cartridges will stop functioning. 

3. Make sure HP App is installed too.  

4. You need to have a Windows PC.

  

Take care and have an amazing day ahead!