HP ENVY 6430e not printing in colour

[Tracey-_63]

Hi there I have just bought a Envy 6000e series 

I am using on a Mac mini I have followed the instructions on set up but it will not print colour . 

I have tried to follow other post to rectify the issue but I cannot understand what I have to do or find the right areas I need to change can you please help me. I need my printer for work!!

Thanks in advance 

[Irfan_06]

Hi @Tracey-_63,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with printing in color on your Printer.

Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Also, update the printer firmware using this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Tracey-_63]

Hello, I have followed your instructions but it still has not worked. I can print colour from the HP smart app but not directly using a word document. The smart app does not allow me to select certain pages, something I need to do. 

I have ensured that firmware is up to date. 

I have looked at the solutions on your website. I bought a HP printer as my last one was brilliant but would not take photo paper. 

I am very disappointed that such a simple thing will not work.

Can you help me please?

[Irfan_06]

Hi @Tracey-_63,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support