HP ENVY 6458e Setup Cartridge Failure

[Troxic21]

Hello.  When attempting to do the first time setup of my new HP ENVY 6458e, the color ink cartridge reads as a failure.  I attempted all steps that the setup had to repair the problem, with no success.  I heard there is a way to bypass using the setup cartridge.  I have extra cartridges ready to use.

A DM with instructions would be appreciated.

Thank you.

[praveenbv]

Hi@Troxic21, Welcome to the HP Support Community!

As I understand, you're getting an error message while using set up cartridges in your printer. 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Have you tried regular ink cartridges? 

Step 1: Make sure the ink cartridges are compatible

Step 2: Make sure the ink cartridges are correctly installed

Step 3: Clean the electrical contacts

Step 4: Reset the printer

Step 5: Clean the ink cartridge contacts again

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[praveenbv · Accepted solution]

Hi@Troxic21,

Please  follow the steps below to do a trade override:
 
    1. a. Open the ink cartridge access door.
    2. b. Press and hold the Wireless button for 3 seconds.
    3. c. Close the access door. A Load Paper message displays on the control panel, and the printer begins initializing.
    4. d. If the initialization does not begin, repeat steps a through c until initialization begins.
    5. e. Follow the prompts on the control panel to complete initialization.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!
 
Thanks!
Have a great day!