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‎09-21-2022 07:03 AM

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer
Operating System: Microsoft Windows 11

My HP Envy 7858 print will no longer print cyan. I have run multiple (at least 10x) cleaning cycles, have recycled the power off and on multiple times, and have gone through 2 new HP ink cartridges. It will print the black, magenta and yellow but will not print any cyan. Any advice or suggestions will be appreciated.

3 REPLIES 3

‎09-26-2022 05:34 AM

HP Recommended

Hi @robparker54


Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP ENVY Photo 7858 All-In-One Printer.

  

Please download and install the firmware update on the computer connected to the printer from this link


You may also refer to this document to know how to update the firmware.

 

Let me know if this works.
Take care and have a good day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎09-27-2022 04:42 AM

HP Recommended

My firmware is up to date. I cannot further update it. Any other ideas?

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‎09-27-2022 05:17 AM

HP Recommended

Hi @robparker54

Thank you for replying to us.

 

Please follow the steps listed below to uninstall and reinstall the drivers.


Step 1: Please follow the steps to uninstall the drivers from this link

 

Step 2: Download and install the drivers from this link  

 

Let me know if this helps.
Take care and have a great day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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