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‎06-26-2024 03:51 PM

HP Recommended

HP ENVY INSPIRE - CANNOT PRINT - INK CARTRIDGES NOT COMMUNUCATING WITH PRINTER - OUT OF INK?

Category:
1 REPLY 1

‎06-28-2024 09:22 AM

HP Recommended

Hi @1Clarke,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your HP Envy Inspire printer is displaying an error that the ink cartridges are not communicating with the printer, here are a few steps you can follow to troubleshoot and resolve the issue:

1. Check Ink Levels

  • Ensure the ink cartridges are not empty. Replace them if necessary.

2. Reseat the Ink Cartridges

  • Turn on the printer.
  • Open the ink cartridge access door.
  • Remove the ink cartridges from the carriage.
  • Reinsert the ink cartridges and ensure they are seated properly.
  • Close the ink cartridge access door.

3. Clean the Ink Cartridge Contacts

  • Turn off the printer and unplug it from the power source.
  • Open the ink cartridge access door.
  • Remove the ink cartridges.
  • Gently clean the copper-colored contacts on the ink cartridges with a lint-free cloth and distilled water.
  • Allow the contacts to dry completely before reinserting the ink cartridges.

4. Restart the Printer

  • Turn off the printer and unplug it from the power source.
  • Wait for about 60 seconds.
  • Plug the printer back in and turn it on.

5. Update Printer Firmware

  • Ensure your printer's firmware is up to date. You can download the latest firmware from the HP support website.

6. Use Genuine HP Cartridges

  • Ensure you are using genuine HP ink cartridges. Non-HP cartridges might not communicate properly with the printer.

7. Perform a Printer Reset

  • With the printer on, disconnect the power cord from the printer.
  • Unplug the power cord from the wall outlet.
  • Wait for at least 60 seconds.
  • Plug the power cord back into the wall outlet and then reconnect it to the printer.
  • Turn the printer on.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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