• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP ENVY Inspire 7200e
Microsoft Windows 10 (64-bit)

I have a new printer (ENVY Inspire 7200). It is printing horizontal black streaks instead of the required output. When I print the Print Quality Diagnostic report it comes out perfectly. But when I print anything else, even the Test Page it prints the horizontal black streaks. How can I fix this?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Noel90,

 

Welcome to the HP Support Community

 

I understand you are facing a print quality issue with your HP  Envy Inspire 7200 printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

 

  • Are you using genuine HP ink cartridges?
  • Does the copy print out the same way? 
  • What's the application you are trying to print from? 
  • Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi @Noel90,

 

Welcome to the HP Support Community

 

I understand you are facing a print quality issue with your HP  Envy Inspire 7200 printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

 

  • Are you using genuine HP ink cartridges?
  • Does the copy print out the same way? 
  • What's the application you are trying to print from? 
  • Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

HP Recommended

Thanks for the reply. The printer is practically new but I checked for updates and there weren’t any. I uninstalled it and reinstalled it. And I also did a smear clean. I printed a test page and it printed cleanly without the ink streaks. So it all seems fine now. Thank you again. 

HP Recommended

 @Noel90,

 

That's great! Happy to hear that.

 

If you need further assistance feel free to reach out to us. 

 

Have a great day ahead!

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as Solution" and "KudosThumbs Up" buttons on the public post, that'll help us and others see that we've got the answers!


ANAND_ANDY
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.