HP ENVY PHOTO 7155 PRINTER Will not print

[Disgusted32]

My HP envy photo 71,55 stopped printing. I replaced both the color and the black and white cartridges with HP cartridges and nothing appears on the page. I send documents to the printer, and they come out blank.

[Nal_NR]

Hi @Disgusted32 ,

Welcome to the HP Support Community.

I'd like to help!

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Have you tried printing different types of documents like PDF or web pages and check if the issue persists?

For now, let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Update FIRMWARE

For other print quality issues, click here

Hope this helps! Keep me posted for further assistance.
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