HP ENVY Photo 6230 Streaking

[ph20221]

My printer is having trouble printing in Black and White. I am getting really bad streaks and the text is barely discernible.

It is operating in one-cartridge mode with a black HP cartridge (303) that I have had for about two months. The printer indicates that the cartridge is over 50% full of ink. I have attached a picture of the Print Quality report I got after running the cartridge cleaning for the second time. Any ideas? I could of course buy a new cartridge but my printer was doing this before I got my current cartridge and then the new one worked for a couple of months so I am worried it is my printer and that I am wasting money getting more cartridges. 

 

[sandytechy20]

@ph20221

Welcome to the HP support community.

I understand that the black ink cartridge is not printing, and I am glad to assist you.

Manually clean the area around the ink nozzles

• Gather the following materials:
• A clean, lint-free cloth or a clean, dry cotton swab
• Distilled or bottled water

•   CAUTION:
• Do not use tap water because it might contain contaminants that can damage the printhead.

• Open the ink cartridge access door.
• 
• Wait until the printer is idle and silent before you continue.
• Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
• 

•   CAUTION:
• Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

• Hold the ink cartridge by its sides.
• 
• Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.
• Clean the face and edges around the ink nozzle with the cloth or swab.

•   CAUTION:
• Do not clean the ink nozzle plate.
• 

• Nozzle plate - Do not clean
• Area surrounding ink nozzle - Do clean
• Ink cartridge contacts - Do not clean
• Wait 10 minutes for the cleaned area to dry before you continue.
• Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.
• 
• Repeat these steps to clean around the nozzles on the other ink cartridge.
• Close the ink cartridge access door.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.