HP ENVY Photo 6230 cartridge problem message

[lmj_85]

Hi,

I've tried to print something today and the printer is displaying the 'Cartridge Problem' message. The black cartridge is showing a problem so I've tried the steps I've found elsewhere including:

Unplug when switched on

Plug back in after 60 secs etc.

And I've tried cleaning the cartridge following the instructions but still no luck

I subscribe to Instant Ink but as it's showing that there is an error the system so I am unable to request a new ink cartridge. I shouldn't have to buy a new one as this is what the subscription is for. Please can someone advise what to do now?

Thanks

[Echo_Lake · Accepted solution]

@lmj_85

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

  

In order to access your private messages, click the private message icon in the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

  

And, also refer to the article: Ink cartridge errors By end the article you will be able to fix the issue.
 

Keep me posted. 

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