HP ENVY Photo 7800 series

[Mark1235]

The cartridges are showing half full while the printed papers are coming out as low ink. What do you think is the issue?

[Echo_Lake]

@Mark1235

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use a Print Quality Diagnostic report to check if the printhead or ink cartridges need to be cleaned or if there is an alignment issue.

1. Load plain white paper in the tray.

2. Print the report.

   • Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Reports, and then touch Print Quality Report or similar.

   • Printers without a touchscreen or menus: Go to 123.hp.com or your app store to install the HP Smart app. Click the picture of your printer on the home screen to open printer management options that include the report.

   

3. Check for issues indicated on the report, and then follow the instructions provided to resolve the issue.

Hope this helps! Keep me posted for further assistance.
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