HP ENVY Photo 7830 All-in-One Printer cartridge problem

[glymey]

I get the error messsage - cartridge problem- on the screen. (black)

Rebooted machine and cleaned contacts. If I remove the black cartridge I can print (using the colour cartridge). So the black cartridge must be at fault.

I am enrolled in Instant ink but I am unable to get a replacement cartridge until issue is resolved (it says)

How do I get a replacment black ink cartridge?

Tried ringing HP but no one answers (based in UK)

[TEJ1602]

@glymey, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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