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‎01-25-2022 03:35 PM

HP Recommended
Product: HP ENVY Pro 6452 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My printer won't print in black (unless I choose to press the buttons on the printer which prints instructions on how to set it up - then it'll print in black) and it won't print all the information on the page I'm trying to print. 

Category:
1 REPLY 1

‎02-04-2022 03:58 PM

HP Recommended

@zeejaybay

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue.  

  • Are you able to make copies from the printer?

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure. Please reach out to HP Support in your region regarding the service options for your printer.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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