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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Marcos19
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HP ENvy 6010 cannot print in clour with Office 365 in MAC

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HP Envy 6010
macOS 11.0 Big Sur

Just installed a new HP Envy 6010 printer, used with my MACs and Office 365 for MAC.

I have lost the ability to print in colour.

In MS Word: Whilst the page looks colour at Print Preview, only B&W emerges. I have ensured that in Preferences, under output and sharing that the "Print Background colours and images" box is checked, but this makes no difference.

In Excel, the print preview is not even colour, only B&W.

Help please!

Many thanks

Marcos

 

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TEJ1602
HP Support Agent
HP Support Agent
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@Marcos19, Welcome to HP Support Community!

 

This could be an issue with the driver settings or the installed drivers, let us try to isolate and resolve the issue-

 

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

 

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Marcos19
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Hi Tej,

 

Many thanks.  I believe your solution works but ~I had already solved the issue myself by by-passing completely HP Smart, which failed completely, and installed the printer via system setting in MAC.  In seconds, I was connected with the full Print Dialog box, for B&W and Colour, avilable to me in all Office Apps.

HP Smart needs some tweaking to make it work with Big Sur perhaps?????

 

regards

Mark

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TEJ1602
HP Support Agent
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@Marcos19

 

That's great! Happy to hear that.

 

Will pass on your feedback to the concerned team.

 

TEJ1602
I am an HP Employee

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