HP EVNY 5030 All-in-One printer poor print quality

[NickLuyckx]

Hi all,

We recently bought new 403XL cartridges after moving away from Instant Ink and now the print quality is very poor. Colour is very light coloured and Black is not working at all.

I tried the cartridge cleaner in the printer (level 1 and level 2) and nothing changed. 

All plastics are removed from the cartridges.

I'm out of options here. Anyone know the answer to my problem?

Thanks! 

[Anand_Andy]

Hi @NickLuyckx,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP  printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!