HP Envy 4500 printer message "The following ink Cartridge(s) must be replaced"

[dcarrier1]

My HP Envy 4500 printer is giving me the message "The following ink Cartridge(s) must be replaced" - and then indicates the blank ink cartridge.

From reading similar experiences on the HP Customer Forum and having attempted to rectify the problem by disconnecting the printer and cleaning the cartridges it would appear that a new black ink cartridge is required to rectify the problem.

I subscribe monthly to the HP Instant Ink scheme but can't see how I can request another cartridge. Communication with HP via phone or email appears impossible. Does anyone know how I can request anew cartridge?

[Betty0610]

@dcarrier1

Welcome to HP Support Community! 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

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