HP Envy 4500 won't print anything, not even a test page.

[perezda]

Hi,

I have an HP Envy 4500. The ink levels are not empty. The status report and quality report won't print. No documents will print. The printer sounds like it is trying to print when I print something, but the paper is always completely blank.

I have run the Clean Printer head, i have removed and re-inserted the cartidges. nothing seems to help.

Any suggestions?
Dan

[Nal_NR]

Hi @perezda,

Welcome to the HP Support Community. 

I'd like to help!

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP ink cartridge?

Are you facing the same issue while printing the test page?

Try with a different set of a cartridge.

If the test page is printing blank, follow the troubleshooting steps.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Manually clean the area around the ink nozzles

Gather the following materials:

Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

   CAUTION: 

Do not use platen cleaners or alcohol to clean the area. These can damage the ink cartridge or the printer.

Make sure the printer is on.

Open the scanner lid.

Open the ink cartridge access door.

The carriage moves to the ink cartridge access area.

Figure : Open the ink cartridge access door

1. 

Wait until the carriage is idle and silent before continuing.

To release the ink cartridge, lift the lid on the ink cartridge slot, and then gently push the lid back until it stops.

Pull up on the ink cartridge to remove it from the slot.

Figure : Remove the ink cartridge

Lift the lid

Gently push the lid back

Pull up on the ink cartridge

Hold the ink cartridge by its sides.

Figure : Hold the ink cartridge by its sides

1. 

Inspect the ink cartridge contacts for ink and debris buildup.

   CAUTION: 

Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

Figure : Do not touch the contacts or nozzles

1. 

Lightly moisten a clean, foam-rubber swab with distilled water, and then squeeze any excess water from it.

Clean the face and edges around the ink nozzle with the swab.

   CAUTION: 

Do not clean the ink nozzle plate.

Figure : Clean the area around the ink nozzle

Nozzle plate - Do not clean

Area surrounding ink nozzle - Do clean

Ink cartridge contacts - Do not clean

Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

Hold the ink cartridge at a slight upward angle with the ink cartridge contacts facing the rear of the printer, and then slide the ink cartridge into the empty slot.

Figure : Reinstall the ink cartridge

1. 

Close the lid on the ink cartridge slot to secure the ink cartridge into place.

Figure : Close the ink cartridge lid

1. 

Repeat these steps to clean the area surrounding the ink nozzle on the other ink cartridge.

Close the ink cartridge access door.

Figure : Close the ink cartridge access door

1. 

Close the scanner lid.

Try printing again.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @perezda,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!