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‎12-30-2023 01:01 PM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer

Help! My HP Envy 4520 printer is now stuck on the following error message:
"Remove and reinstall the following ink cartridge, making sure it is correctly reinstalled..."

After removing/reinstalling the ink cartridge, and consulting the forums, I have tried the following steps, but the printer is *still* stuck!

1) remove and reinstall original ink cartridges

2) replace the ink cartridge

3) clean contacts on the printer

4) reset the printer (disconnect from the power supply) and then re-clean the contacts

5) check for firmware update

At this point, my printer still refuses to print anything at all (even in B&W - it indicates that the color ink cartridge is the problem.

Does anyone have other suggestions? Is it worth trying to get this printer "repaired"? Or should I just scrap it and go shopping for a new printer?

Thanks in advance....

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